Chen Ching Ocarina Refund and Return Policy

If you wish to return an item, you must contact us within fourteen (14) days of receiving the item at service@stlocarina.com.  Original shipping and handling fees are non-refundable. There is a 10% restocking fee for each item. 

 

Customers are responsible for shipping items back to us including all shipping costs.  We are not responsible for packages lost during this process.  Please include y our original order number and reason for return in your package.  Please include original Ocarina packaging and/or original box in your return package.  Address all returns to:

 

STL Ocarina

P.O. Box 28384

St. Louis, MO 63146

USA

 

Please allow seven (7) business days for your return to be processed.  After receiving and inspecting your return, we will issue a refund to the original method of payment.  We reserve the right to refuse a refund if we deem, in our sole and absolute discretion, the returned item to be damaged or in any unsatisfactory condition.