Return Policy

If you wish to return an item, you must contact us within 10 days of receiving the item at service@stlocarina.com. Original shipping and handling fees are nonrefundable.

Customers are responsible for shipping items back to us. We are not responsible for packages lost during this process. Please include your original order number and reason for return in your package. Please include original Ocarina packaging and/or original box in your return package. Address all returns to:

STL Ocarina P. O. Box 201321 Arlington, TX 76006 USA

Please allow 20 business days for your return to be processed. After receiving and inspecting your return, we will issue a refund to the original method of payment. We reserve the right to issue a refund if we deem the returned items to be damaged or in unsatisfactory condition, and there is a 35% restocking fee for each item.